Question 1

What is hotel management software?

Accepted Answer

Hotel management software (also called a PMS or Property Management System) is an application that helps hotels manage reservations, check-in and check-out, invoicing, housekeeping, and front-desk operations. HostaPRO is a hotel PMS that runs offline on your own computer — no cloud subscription required.

Question 2

What is a hotel PMS?

Accepted Answer

A hotel PMS (Property Management System) is the core software used to run a hotel's daily operations. It handles reservations, room assignments, guest check-in/out, billing, and housekeeping. HostaPRO is a modern offline hotel PMS designed for independent hotels, riads, and guesthouses.

Question 3

What is HostaPRO?

Accepted Answer

HostaPRO is a hotel management software designed for independent hotels, guesthouses, and small hotel groups. It runs locally on your computer - no monthly SaaS fees, no internet required for daily operations.

Question 4

What operating systems does HostaPRO support?

Accepted Answer

Windows, macOS, and Linux. A native installer is provided for each platform.

Question 5

Does HostaPRO require an internet connection?

Accepted Answer

No. The Essential and Business plans run fully offline. An internet connection is only required for the initial license activation and for the WhatsApp integration feature. Business Plus adds optional online/remote access.

Question 6

What languages does the app support?

Accepted Answer

English and French. You can switch languages at any time from the interface - your preference is remembered automatically.

Question 7

What is the difference between the three plans?

Accepted Answer

All three plans include every feature. The difference is in access mode and pricing:
• Essential (1499 DH/year) - Offline, single device, annual renewal
• Business (3999 DH one-time) - Offline, single device, lifetime license
• Business Plus (7999 DH one-time) - Offline + online, all devices, lifetime license

Question 8

Is this a subscription?

Accepted Answer

Only Essential is subscription-based (yearly). Business and Business Plus are one-time purchases with no recurring fees.

Question 9

What happens when my Essential license expires?

Accepted Answer

The app will display a license warning. You can renew from Settings → License. Your data is never deleted.

Question 10

Can I upgrade from Essential or Business to Business Plus later?

Accepted Answer

Yes. Contact support to upgrade and receive a new license key. Your data migrates automatically.

Question 11

How many computers can I install HostaPRO on?

Accepted Answer

Essential and Business are licensed for one device. Business Plus allows installation on multiple devices with simultaneous access.

Question 12

Is the license tied to my hardware?

Accepted Answer

Yes. During activation the app generates a hardware ID. If you change computers, contact support to transfer your license.

Question 13

How do I install HostaPRO?

Accepted Answer

Download the installer for your platform and run it. The installer sets up the app, the local database, and a system tray launcher. The app opens in your browser at localhost.

Question 14

Do I need to install Node.js or any other software?

Accepted Answer

No. Everything needed is bundled inside the installer, including the runtime.

Question 15

Does HostaPRO start automatically when I turn on my computer?

Accepted Answer

Yes. The launcher can be configured to start with your system. You can enable or disable this from the tray icon menu.

Question 16

How do I access the app?

Accepted Answer

Click the HostaPRO icon in your system tray and select "Launch App in Browser", or navigate to http://localhost:3000 in any browser.

Question 17

Can I manage multiple room types with different pricing?

Accepted Answer

Yes. You can create unlimited room types and assign custom rates, including seasonal pricing and meal plan variants (Room Only, B&B, Half Board, Full Board).

Question 18

Does HostaPRO support group bookings?

Accepted Answer

Yes. The Groups module lets you create group reservations for multiple rooms at once using a wizard-style flow.

Question 19

Can I send invoices via WhatsApp?

Accepted Answer

Yes. Connect your WhatsApp account by scanning a QR code in Settings. You can then send PDF invoices directly to guests from the Invoicing page.

Question 20

Can I export my data?

Accepted Answer

Yes. Invoices can be exported as PDF or CSV. The Settings page includes a full data export/import tool for backups and migrations.

Question 21

Does the app handle housekeeping?

Accepted Answer

Yes. Housekeeping tasks are generated automatically based on checkouts and room status. Staff can update task status in real time.

Question 22

Is there a restaurant/F&B module?

Accepted Answer

Yes. The Restaurant module covers order management, menu management with categories, and meal pricing (breakfast, lunch, dinner).

Question 23

What is the Night Audit feature?

Accepted Answer

Night Audit generates a daily report summarizing occupancy rate, revenue, and the status of all active reservations for a chosen date.

Question 24

Can multiple staff members use the app at the same time?

Accepted Answer

On Business Plus (online mode), yes - multiple users can access the app simultaneously from different devices. On Essential and Business, the app supports multiple user accounts but on one machine.

Question 25

What roles are available for staff?

Accepted Answer

Admin, Manager, Receptionist, and Housekeeping. Each role has specific module-level permissions that an admin can configure.

Question 26

Where is my data stored?

Accepted Answer

All data is stored locally in a SQLite database on your computer. Nothing is sent to external servers (except during license validation).

Question 27

Can I back up my data?

Accepted Answer

Yes. Use Settings → Data → Export to create a backup file. You can restore it at any time via Settings → Data → Import.

Question 28

Is my data safe if my computer crashes?

Accepted Answer

We recommend using the export feature regularly or enabling automated OS-level backups. The database file is a single portable .db file that can be copied for safekeeping.

Question 29

Can I migrate my data to a new computer?

Accepted Answer

Yes. Export your data from the old machine, install HostaPRO on the new one, and import the backup. Contact support to transfer your license key.

Question 30

How does online mode work?

Accepted Answer

Business Plus runs a local server that can be made accessible over your network or internet, allowing staff to connect from any device using a browser - no installation needed on client devices.

Question 31

Is online mode secure?

Accepted Answer

Yes. Access is protected by the same role-based login system. We recommend running it behind a secure network or VPN for internet-facing deployments.

Question 32

Do I need a server or hosting plan?

Accepted Answer

No external hosting is required. The app runs on a computer at your property and serves other devices on your local network or remotely.

Question 33

How do I get support?

Accepted Answer

Email: support@hostaproapp.com - Website: https://hostaproapp.com

Question 34

Is there a trial version?

Accepted Answer

Contact us at support@hostaproapp.com to request a trial license.

Question 35

Do you offer setup assistance?

Accepted Answer

Yes. Onboarding support is available upon request for Business and Business Plus customers.

Hotel Software FAQ — Your Questions Answered

General

Plans & Licensing

Installation & Setup

Features

Data & Security

Business Plus - Online Mode

Support

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